What does Connect Care do?
Connect Care safeguards your solution by ensuring you are always current on system updates/upgrades. It provides all the necessary tools to keep your investment up to date in an ever-changing technological environment.
How can Connect Care help?
Software upgrades are included, allowing you to keep your software current. In today’s cyber security environment, updating your system is more important than ever. Operating dated versions of software leaves you vulnerable to exploitation.
What are my Connect Care plan options?
|*E-mail, phone, and chat support during business hours|
*Knowledge Base Access
|*Everything in Standard|
*Direct End User Support
*50% Discount on Essentials
*Emergency After-Hours Support
*System Health Check / Consultation
*(2) Additional Client Seats
- Connect Care Standard or Plus is required for technical support as of May 1st, 2023 for Access It! (non-subscription) product line.
- If you have purchased Access It! version 10 before May 1st, 2023 you will have year 1 of Connect Care Standard included.
- Long-Term Connect Care is available for those wishing to remain on an older software version. Give us a call to discuss your system and create a plan of action.
- Connect Care is renewed on an annual basis. A reinstatement fee will be applied if allowed to expire beyond a 60-day grace period.
- Existing Access It! DSA and SMS SMA Customers will migrate to a Connect Care Plus plan when their agreement expires.
AccessIt! Version Upgrade Offers
Already have Version 10?
- ONE YEAR of Connect Care Standard FREE!
- 25% Discount on Connect Care Plus
Currently Using Version 9
- Upgrade to Version 10 to get ONE YEAR of Connect Care FREE!
Currently Using Version 8 and below:
- Purchase Connect Care to avoid any disruptions in support.